1. Purpose

This Support Policy outlines the scope, response times, and service standards for customer support provided by Connect GPR. We are committed to providing fast, effective, and helpful assistance to all our customers and users.

2. Support Channels

You can reach our support team via the following channels:

• Email: support@connectgpr.com
• Live Chat: Available on our website during business hours

3. Support Hours

Our standard support hours are:

• Monday – Friday: 9:00 AM to 6:00 PM (Local Time)
• Weekends & Public Holidays: Limited or emergency support only

Support requests submitted outside of business hours will be handled on the next business day.

4. Response Time

We aim to respond to all support requests within the following timeframes:

• General inquiries: within 24 hours
• Technical support: within 12–24 hours
• Urgent/critical issues: within 2–6 hours

Actual resolution times may vary depending on the complexity of the issue.

5. Scope of Support

We provide support for the following areas:

• Product inquiries and specifications
• Order status and shipping updates
• Warranty claims and return requests
• Technical setup or usage support for eligible products
• Account-related issues

Support does not cover unauthorized repairs, third-party modifications, or issues outside of Connect GPR's platform or ecosystem.

6. Customer Responsibilities

To ensure efficient and timely support, customers should:

• Provide accurate and complete information when submitting a request
• Include order numbers or product serial numbers where relevant
• Be courteous and cooperative with our support agents

7. Escalation Process

If you are not satisfied with the resolution provided, you may escalate your issue by:

1. Requesting to speak with a supervisor or manager
2. Sending a formal escalation email to: escalations@connectgpr.com
3. Expecting a response within 2 business days

8. Limitations

Support is subject to the following limitations:

• We may refuse support for abuse, harassment, or repeated violation of our terms.
• We are not liable for losses resulting from delays in support or technical issues.

9. Policy Updates

Connect GPR reserves the right to modify this Support Policy at any time. Any changes will be posted on this page, and continued use of our support services implies acceptance of the updated terms.

10. Contact Information

For questions regarding this Support Policy or to request assistance, please contact:

Connect GPR Customer Support
? Email: support@connectgpr.com