1. Overview

At Connect GPR, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with returns, replacements, and refunds in accordance with the guidelines below.

2. Eligibility for Returns

• Returns must be initiated within 7 days of receiving the item.
• The item must be in its original condition: unused, unaltered, and with original packaging, manuals, and accessories.
• Proof of purchase (e.g., order confirmation, receipt) is required.

3. Non-Returnable Items

The following items are not eligible for return unless defective or damaged on arrival:

• Opened software or digital licenses
• Clearance or final sale items
• Custom-ordered products
• Consumables (e.g., batteries, cables) once opened

4. Damaged or Defective Items

If your item arrives damaged or is found to be defective, please contact us within 48 hours of delivery. You may be asked to provide:

• Photos or videos of the damage/defect
• Original packaging evidence
• Order number and customer details

Approved cases will receive a replacement or a full refund, including return shipping where applicable.

5. Return Process

1. Contact us via email at support@connectgpr.com.
2. Wait for return authorization and shipping instructions.
3. Ship the product securely using a trackable shipping service.

Returns sent without prior approval may be rejected or delayed.

6. Refunds

• Once we receive and inspect the return, a refund will be processed within 5–7 business days.
• Refunds are issued to the original payment method.
• Shipping charges are non-refundable unless the item is faulty or shipped in error.

7. Exchanges

Exchanges are available for defective or incorrectly shipped items. If an identical replacement is unavailable, a full refund will be issued.

8. Late or Missing Refunds

• If you haven’t received a refund after 7 business days, first check with your bank or card issuer.
• If you still have not received it, contact us at support@connectgpr.com.

9. Contact Information

For return inquiries, please contact:

Connect GPR Returns Department
? Email: support@connectgpr.com